Gas Boiler Help & Info

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How to Check & Repressurise Your Gas Boiler

When to do this: If your heating or hot water has stopped working and the boiler is showing a fault code. Low pressure is one of the most common causes of boiler shutdowns.

Steps:

  1. Check the pressure gauge on the front of the boiler, usually a circular dial with green and red zones. When the system is cold, pressure should sit between 1 and 1.5 bar (in the green zone). If it's below 1 bar, you need to repressurise.
  2. Switch the boiler off and allow it to cool before doing anything else.
  3. Find the filling loop, which is a flexible braided metal hose (or sometimes a copper pipe) that loops underneath the boiler, with a small lever or tap at each end.
  4. Open both valves by turning the handles so they run in line with the pipe. You'll hear water entering the system.
  5. Watch the gauge and close both valves as soon as the pressure reaches around 1.5 bar. Close them firmly, one at a time.
  6. Restart the boiler. You may need to press the reset button to clear the fault code.

If you find yourself repressurising regularly, there may be a leak somewhere in the system. Call a Gas Safe registered engineer to investigate.

Boiler Filling Loop (1 of 1) - Copy

How to Thaw a Frozen Condensate Pipe

When to do this: In cold weather, if the boiler has stopped and is making a gurgling noise. This usually means the condensate drain pipe, which carries wastewater from the boiler to an outside drain, has frozen.

What you'll need: A kettle, watering can, or hot water bottle filled with warm (not boiling) water.

Steps:

  1. Locate the condensate pipe, a plastic pipe (usually white or grey) running from the boiler to an outside drain. The blockage is most likely at the most exposed section, such as a bend or the end of the pipe.
  2. Apply warmth by slowly pouring warm water over the frozen section or holding a hot water bottle against it. Do not use boiling water it can crack the pipe.
  3. Repeat as needed until water starts draining freely, confirming the ice has cleared.
  4. Reset the boiler following your manual's instructions. It should then restart normally.
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