Proposal

CCS, in partnership with ProcurePublic, have access to a renewable energy and alternative heating maintenance framework specifically for the social housing market.

This framework offers a dedicated and tailored approach to meeting the needs of the market for alternative heating services.

Motivation

Currently, the focus in the social housing market is primarily on gas heating and compliance, with little attention given to the maintenance and management of renewable systems.

However, as more renewable systems are installed in new build properties and through retrofit projects, there will be a growing need for servicing, maintenance, and compliance testing of alternative fuels.

Solution

The framework aims to address this need by offering a comprehensive range of mandatory and additional services to support the increasing demand for renewable energy solutions.

It also seeks to raise awareness, provide training and apprenticeship opportunities, and stimulate activity in the renewable energy sector.

WHY CHOOSE CCS?

Sustainability Commitment:
Our team is focused on enhancing sustainability by improving service and efficiency through advanced maintenance practices.

Expertise in Renewable Solutions:
Our skilled technicians are trained in the latest industry standards and technologies to ensure optimal performance for renewable and alternative fuel systems.

In-House Training Academy:
We have established our own training academy to elevate our services. This facility provides employees with opportunities to enhance their skills, participate in training sessions, engage in hands-on demonstrations, stay informed about industry trends, and ensure compliance with regulations.

TECHNOLOGY COVERED BY THE FRAMEWORK

Air Source Heat Pumps
Ground Source Heat Pumps
Solar Thermal Systems
Solar PV Systems
Mechanical Ventilation & Heat Recovery Systems
Electric Heating Systems & Electrical Boilers
Domestic Legionella Inspections
Stand Alone Smoke Alarm Testing
Asset Management Surveys
Ventilation DMEV Service & Inspections
Remote Monitoring (All Technology)
Whole Home Monitoring Systems
Smoke & CO Alarm Systems
Gas Heating Systems

FRAMEWORK SERVICES AVAILABLE:

SERVICE ONLY

Annual servicing on a fixed rate cost across all technologies.

SERVICE CONTRACT

Semi-inclusive contract covering all technologies with a parts indemnity limit per annum.

REPAIRS

Material & labour costs only, including an Out of Hours Service.

INSTALLATION

Replacing existing systems with renewable energy options at a set price under a schedule of rates.

COMPLIANCE

Annual compliance testing for legionella, smoke and carbon monoxide alarm testing, and ventilation inspections.

FABRIC IMPROVEMENTS

Initiatives that enhance the installation of renewable technology, such as:

Cavity Wall Extraction & Refill
Internal Wall insulation
External Wall Insulation
Loft Insulation
Window & Door Replacements

WHY IS REGULAR MAINTENANCE IMPORTANT?

Safety

Regular servicing ensures that your renewable technology measures are operating safely and effectively, reducing the risk of any accidents or malfunctions.

Efficiency

Servicing helps to maintain the optimal performance of your renewable technology measures, ensuring that they are working at their full capacity and efficiency.

Longevity

Regular servicing can help to prolong the lifespan of your renewable technology measures, saving you money on costly repairs or replacements in the long run.

Compliance

Some renewable technology measures may require regular servicing to maintain compliance with manufacturer warranties.

Energy Savings

A well-maintained renewable technology measure is likely to be more energy-efficient, helping you/your residents to save money on energy bills.

Environmental Impact

By ensuring that your renewable technology measures are well-maintained, you can reduce your carbon footprint and contribute to a more sustainable future.

Our Experience

CCS is currently conducting yearly servicing and ongoing maintenance on over 2,000 renewable energy or alternative fuel systems each year.

Over the past 5 years, CCS has installed more than 8,000 Renewable Measures through our retrofit and planned heating division

Our Experts

For more than 17 years, CCS has specialised in providing heating and electrical service and maintenance in the social housing sector. We prioritise delivering timely and efficient service, drawing on our wealth of experience and well-trained staff to ensure excellence in service first time and every time.

Our team of skilled professionals covers a wide range of expertise, from our experienced Head of Departments to our dedicated Contract Managers and Engineers.

Our desire to expand our workstreams has also increased the number of apprenticeship opportunities available. We are currently seeking and educating individuals in areas across all forms of renewable technology.

CCS is proud to have a dedicated team of 60 renewable energy experts on staff, reducing our dependence on external subcontractors.

Specialised engineers with extensive experience in renewable maintenance

All operatives are trained on main manufacturer products and complete annual training

Dedicated in-house training centre at our Andover HQ (Coming soon in 2024)

Experienced Contract Managers focused on renewables maintenance

Central Compliance Department for ISO implementation for legal & environmental governance

Central HR team for staff progression and regular training opportunities.

COMMITMENTS OF THE FRAMEWORK AND SERVICE OFFER

SUMMARY

Dedicated Contract Manager assigned to every 5000 properties to ensure personalised service
Separate installation department for replacements & upgrades
Retrofit team available nationwide for fabric upgrades and PAS2035 compliance
24/7 support available year-round
Nationwide coverage across England
Formal KPI framework in place to ensure high level service and accountability
Resident Liaison service and energy advice available nationally
Online self-help and digital support with live chat for assistance
Extended operating hours for customer convenience
Contact centre dedicated to managing customer inquiries
Tailored IT interfacing for key clients to provide oversight of works, orders, and certifications in real-time

KPI SCHEDULE & SERVICE DELIVERY METRICS

Achieve 90% attendance for 4-hour, 24-hour, 7-day, and 30-day routine
Reach 85% FTF KPI target
Attain 85% 3-day fix time target
Maintain 100% service compliance target
Targeted number of apprentices & adult traineeships per year
Increased number of paid training days per year
Allocate spend in local region on supply chain per contract
Monitor environmental indicators per contract (Fuel/Miles, Carbon, Embodied Carbon, Waste to Landfill, Chemical Disposal)
Measure zero harm across all accident and near miss statistics per contract

CONNECT WITH US

Danny Gladwyn

danny.gladwyn@correctcs.co.uk

Jordan Shelley

jordan.shelley@correctcs.co.uk

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