Administrator

Role(s) available in these areas.

Andover or St Austell

Full Time

£29,000 - £32,000

Job Purpose:

Job Purpose:

As a Service Scheduler - Retrofit, you will play a key role in supporting our retrofit programmes by implementing administrative systems, procedures, and policies. You will be responsible for scheduling works, managing engineer diaries, liaising with clients, and ensuring the seamless delivery of service and repair appointments.

Join CCS & Shape the Future of Renewable Energy!

Why Choose CCS?

  • Develop new skills with our full training programs, coaching, and mentoring support.
  • Grow your career with us, with clear pathways for personal development.
  • Enjoy long-term contracts and job security.
  • Earn excellent rates of pay that reflect your skills and dedication.

 

About Us

CCS was established in 2007 to deliver high-quality boiler installation services to social housing customers. Over the years, our diverse team has grown significantly, enabling us to expand our offerings and incorporate cutting-edge technologies. Today, we are at the forefront of renewable energy installations, setting industry standards and leading the way in innovative solutions for our clients.

 

Be Part of a Growing Team & Apply Today!

If you’re ready for a new challenge and want to be part of a forward-thinking company, contact us to learn more about our opportunities. Your journey to a rewarding career with CCS starts here!

Full Job Description

Benefits of Working at CCS:

  • Pension Scheme (Auto-enrolment after completion of probation).
  • Option to buy/sell annual leave after the probation period.
  • Potential for enhanced benefits package after two years of service, based on performance.
  • Professional growth opportunities.
  • Parking available at office locations.
  • Refer-a-friend bonus scheme.
  • Work-related training (both in-house and external where appropriate).
  • 24/7 Employee Assistance Programme.

Key Duties & Responsibilities:

Scheduling & Job Management:

  • Take ownership of scheduling and job management, ensuring all jobs are added to Protean (CRM system) and providing updates and reports as required.
  • Manage engineer diaries and appointments, focusing on compliance servicing and testing.
  • Liaise with engineers morning and afternoon to ensure efficient planning and service delivery.
  • Work closely with technical supervisors & managers to ensure top levels of customer service.

Customer & Client Communication:

  • Manage customer calls, outbound appointment setting, issuing letters, and updating job stages in Protean.
  • Ensure real-time communication on repairs and compliance-related jobs.
  • Assist with customer queries, ensuring professional and timely responses.

Administrative & Reporting Duties:

  • Maintain strict compliance with CCS’s operations manual.
  • Work with the existing team to provide support in allocating, scheduling, and booking work, particularly during staff absences.
  • Assist with booking of appointments, parts, and follow-on works while reporting daily on job progress.
  • Request parts and organise material orders with the procurement team.
  • Report daily to line managers on all works in progress, quality checks, and defects.

Skills & Qualifications:

  • Strong reporting and administrative skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Strong organisational skills and ability to manage multiple tasks effectively.
  • Problem-solving abilities and attention to detail.
  • Experience in CRM systems, such as Protean, is highly desirable but not essential.

Experience Required:

  • Exceptional customer focus with a commitment to delivering high-quality service.
  • Excellent IT knowledge and experience in managing appointments and scheduling. Strong ability to analyse information and ensure smooth operational processes.

Personal Attributes:

  • You pride yourself on truth and transparency and share knowledge for the greater good.
  • You are committed to improvement and are an active team participant.
  • You accept responsibility for your role and promote ownership in others.
  • You have a desire to be successful and achieve goals, whether small or large.
  • You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills.

Join CCS & Help Shape the Future of Renewable Energy!

Why Choose CCS?

  • Develop new skills with comprehensive training, coaching, and mentoring.
  • Clear career progression pathways.
  • Long-term contracts and job security.
  • Competitive salary reflecting your expertise and dedication.

About Us

Founded in 2007, CCS began as a provider of high-quality boiler installation services to social housing customers. Over the years, we have expanded significantly, incorporating innovative technologies and renewable energy solutions. Today, CCS leads the industry in sustainable energy installations, setting new standards in excellence.

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs or nationality.

Apply Now and Shape the Future with CCS!

Job Type: Permanent

Pay: £29,000.00-£32,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.

Apply

Use the form below to apply and send your CV.


Keep informed
Follow CCS on Social Media