Junior Survey Manager

Duties:

• Manage and oversee surveyor workloads, ensuring surveys are scheduled and delivered on time.
• Quality check survey analyses and ensure accurate job packs are created for installations.
• Monitor and maintain high standards across all survey submissions and documentation.
• Support the technical admin team by lodging and tracking installation submissions.
• Act as a point of contact for escalations relating to defective or incomplete paperwork.
• Collaborate with installation managers and other stakeholders to resolve survey-related issues efficiently.
• Take ownership of the survey and submission pipeline, ensuring targets and compliance levels are met.
• Lead team meetings and briefings to drive alignment and performance across the team.
• Provide coaching and support to junior team members and new starters, ensuring they are trained in systems and processes.
• Maintain up-to-date knowledge of software systems used for submission and survey digitalisation.
• Contribute to continuous improvement initiatives, refining processes for efficiency and accuracy.
• Take ownership of and manage the company’s defects process, using internal systems (e.g. Protean) to log, track, and update defect resolutions.
• Regularly report on team performance, issues, and operational progress to senior management.
• Provides information by answering questions and requests.
• Responsible for raising survey Jobs on the system, ensuring all compliance is
• Liaising with Technical staff to escalate any
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as
• Compliance checking of surveyor and installation

Skills/Qualifications:

• Strong leadership potential and desire to grow into a full management role.
• Exceptional customer service and interpersonal skills.
• Excellent communication skills, both written and verbal.
• Proven time management and organisational skills.
• Comfortable using and training others on software systems.
• Experience working in a technical, administrative, or survey-related environment – minimum 2 years.
• Previous team support or coordination experience preferred.
• Attention to detail with an interest in renewables and retrofit technologies.

Experience Required:

• 2+ years' experience in a technical, surveying, or construction-related role.
• Experience coordinating or supporting field teams, ideally within survey, installation, or retrofit environments.
• Exposure to planning and scheduling of construction or maintenance projects.
• Proven customer service experience, including handling queries or complaints professionally.
• Office-based team support experience, including liaising with engineers, subcontractors, and internal teams.
• Experience working in a fast-paced environment, with the ability to manage multiple priorities.
• Familiarity with basic data entry, reporting, and CRM systems.
• Experience contributing to or supporting compliance, submissions, or quality assurance processes.

Desirable:

• Experience with ECO (Energy Company Obligation) submissions and understanding of compliance standards.
• Familiarity with CRM systems, such as Salesforce, HubSpot, or equivalent platforms.
• Knowledge of TrustMark procedures and requirements.
• Exposure to defects management systems and quality assurance workflows.
• Experience in survey scheduling and resource planning.
• Basic understanding of retrofit and renewable energy installations (e.g., insulation, heating systems, solar).
• Previous involvement in team leadership, training, or mentoring.
• Competence using digital survey tools or mobile data collection apps.
• An interest in continuous improvement and contributing to process optimisation.

Personal Attributes

• You pride yourself on truth and share knowledge for the greater
• You are committed to improvement and are an active team
• You accept responsibility for your role and promote ownership in
• You have a desire to be successful and achieve goals, whether small or large.
• You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills.