Operations Manager Retrofit

Benefits of Working at CCS:

• Pension scheme (auto-enrolment after completion of probation).
• Option to buy/sell annual leave after successful probation period.
• Potential for an enhanced benefits package after two years of service, based on performance.
• Professional growth and career development opportunities.
• Parking available at office locations.
• Refer-a-friend bonus scheme.
• Work-related training (both in-house and external where appropriate).
• 24/7 Employee Assistance Programme.

Key Responsibilities:

• Maintain adequate staff levels to support CCS and its delivery teams, including management and technical staff.
• Train and support administrative and scheduling staff across all locations.
• Build and develop a first-class customer experience across all CCS workstreams.
• Support Contracts Managers in programme delivery, coaching, and mentoring.
• Improve and maintain effective processes for work and contract management.
• Arrange and manage senior meetings, ensuring follow-through on actions and improvements.
• Enforce compliance across all contracts to align with CCS’s delivery standards.
• Enhance customer satisfaction, client reporting, WIP, and IT system efficiencies.
• Organise, host, and lead client meetings and briefings.
• Manage trainees, training plans, and performance improvement initiatives.
• Conduct staff appraisals, reviews, recruitment, and disciplinary actions where required.
• Strengthen collaboration between operational and commercial teams.
• Engage with compliance and HR to ensure continuous professional development.

Skills & Qualifications:

• Strong competency in customer service, business process management, and team leadership.
• Completion of essential training in Equality, Diversity & Inclusion (ED&I), customer service, safeguarding, and Health & Safety (H&S).
• Formal qualification in Operational Business Management.

Experience Required:

• Minimum of 5 years’ experience in an operational leadership role.
• Experience in construction, refurbishment, or the built environment.
• Knowledge of accounting, SORs, and process management in the social housing sector.
• Proven ability to lead, manage, and develop teams, with strong accountability skills.
• Strong communication and customer relationship management skills.
• Ability to identify areas for improvement and implement practical solutions.
• Willingness to pursue further qualifications in operational business management.
• Knowledge of budgeting, forecasting, and financial reporting in operational management.

Personal Attributes:

• You act with integrity and share knowledge for the greater good.
• You are committed to continuous improvement and work as a team player.
• You take ownership of your role and encourage accountability in others.
• You strive for success and achieving both small and large goals.
• You are adaptable to meet business needs and actively develop your skills.

Why Choose CCS?

• Develop new skills with comprehensive training, coaching, and mentoring.
• Clear career progression pathways.
• Long-term contracts and job security.
• Competitive salary reflecting your expertise and dedication.

About Us

Founded in 2007, CCS began as a provider of high-quality boiler installation services for social housing customers. Over the years, we have expanded significantly, incorporating innovative technologies and renewable energy solutions. Today, CCS leads the industry in sustainable energy installations, setting new standards in excellence.

Apply Now and Shape the Future with CCS!